SHIPPING POLICY
Revised 9/1/24
This “Shipping Policy” outlines the shipping and delivery process upon purchasing Products through Dram Cellars Website. Dram Cellars changes this Shipping Policy from time to time. If Dram Cellars make changes to this Shipping Policy, Dram Cellars will notify you by revising the date at the top of this Shipping Policy and, in some cases, Dram Cellars may provide you with additional notice (such as sending you an email). Dram Cellars encourages you to review this Shipping Policy prior to purchasing Products to stay informed about shipping requirements and delivery information. Unless otherwise defined in this Shipping Policy, terms used in this Shipping Policy have the same meanings as in Dram Cellars Terms of Use.
GENERAL SHIPPING TERMS & CONDITIONS
Our team will attempt to ship all packages within 72 hours after purchase. In the case of items with display boxes, misshapen bottles, excessive size or uniquely ornamental design, additional packaging time may be required. Packages typically arrive 3-5 business days after they are picked up by a shipping partner.
Orders can not be returned. Discount codes cannot be retroactively applied to past orders.
Dram Cellars ships using legally licensed carriers in the United States. Our carriers are required to verify your age on delivery. Our carriers will make three attempts to deliver, and after 3 failed attempts to deliver, your package will be returned to us at your cost. We can re-issue your order for a fee of $35 ($15 return to sender fee, $20 re-ship fee.). If a product is returned and not re-shipped, you will be refunded the cost of the item, less shipping charge.
Please ensure that you can legally receive spirits in your state of residence. Dram Cellars does not ship internationally or to US Territories. Dram Cellars does not ship to PO boxes or other non-direct residential locations. Dram Cellars’ shipping policy may change at any time, for any reason.
A damaged package request and picture evidence of damaged items must be made to our customer service team within 24 hours of receiving your ‘shipment delivered’ email notification. Note that damaged products must be returned to us in order to receive a refund.
Bottles with cosmetic wax may arrive with cracks due to wax choice of the manufacturer, we take every precaution to ship bottles with wax as best as possible including wrapping bottles in plastic before packing. Blanton's bottles are prone to leakage and slight cosmetic cracks to the wax. We are unable to offer refunds or replacements to cracked wax affected Blanton's, however we are happy to review all individual Blanton's issues to see if there is anything that can be done. Orders containing Blanton's may take an additional 48-72 hours to ship to ensure proper packaging.
A missing package request must be made to our customer service team within 14 days of receiving your ‘shipping confirmation’ email.
TITLE AND OWNERSHIP
At the time of sale, the deed of purchase is passed from Dram Cellars to you, the purchaser, and it is the purchaser’s sole responsibility to ship and/or arrange for shipping from Dram Cellars to the state chosen by the purchaser. By arranging for transportation or shipping of any alcoholic beverage under your instructions, we are providing a service to, and acting on behalf of you, or the purchaser, if another party. By having us arrange the shipping on your behalf, you are also representing that you are acting in a fashion compliant with the laws and regulations of your State, municipality and any other State that apply to you and the purchase, shipping, transportation and delivery of alcoholic beverages, including, without limitation, spirits. IF YOU DO NOT WISH US TO MAKE THE REPRESENTATIONS AND WARRANTIES IN THIS PARAGRAPH, THEN DO NOT MAKE YOUR PURCHASE.
You affirm and represent that you have obtained any and all required permission or consent, paid any required fees, and are working through properly licensed intermediaries where required, and you, or the purchaser or other intended or actual recipient, is legally entitled to receive and take possession of alcoholic beverages, is legally entitled to the quantities ordered and delivered and once again represents that he/she is 21 years of age or older.
THE SALE OF ALCOHOLIC BEVERAGES
All orders are fulfilled by a licensed retailer which sells alcoholic beverages. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and YOU ARE PURCHASING SOLELY FOR (i) SELF CONSUMPTION OR (ii) GIFTING TO A PERSON IN THE U.S. WHO IS AT LEAST 21 YEARS OLD. YOU ALSO AFFIRM THAT THE STATE IN WHICH YOU ARE ORDERING AND THE STATE TO WHICH YOU ARE ASKING US TO DELIVER PERMIT THE SALE AND DELIVERY.
We will rely upon the foregoing representations, and if we are held liable in the event that your representations are not true, and in such case, you hereby agree to indemnify us and/or reimburse us and be responsible for all costs, expenses (including legal fees) and damages we and the retailer(s) suffer or incur.
By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from the licensed retailer is at least 21 years old. You also agree that you are not permitted to resell alcohol purchased. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use, you are not to use this site.
ORDER LIMITATIONS
We reserve the right to reject any order you place with us and/or or to limit quantities in any order, without giving any reason or for no reason, if we determine it is in our best interests to do so. If we reject your order or reduce the quantities of any items in your order, we will attempt to notify you using the e-mail and/or billing address you gave us when you placed the order.
ORDER LIMITATIONS/LIMITED QUANTITIES
We, the licensed retailer may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to reject any order you place via the Dram Cellars.com site. These restrictions may include orders placed by the same Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. We and/or the licensed retailers that fulfill your orders reserve the right to limit or prohibit sales to dealers.
ACCEPTANCE OF AND CHANGES TO TERMS OF SERVICE
By using our site and services, you signify your acceptance of the Agreement, including, without limitation, all the terms and conditions in these Terms of Service. If you do not agree completely with any terms, conditions, disclaimers, limitations or other provisions in your Agreement with us, your only remedy is to discontinue use of our site. We reserve the right to modify our Agreement with you, including, without limitation, these Terms of Service at any time. Your continued use of any portion of our site following the effective date contained in the notification or the posting of such changes on our site if no other effective date is specified, will constitute your acceptance of those changes and agreement to comply with all the then current terms and conditions of the Agreement.
If you have questions or concerns about our specific terms, please send an e-mail to info@Dram Cellars.com
TERMINATION OF USE
We may terminate your Dram Cellars.com account with or without cause at any time effective immediately. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend or discontinue all or any aspects of the site at any time without prior notice.
